Take Care of You
THE MEDUSA YACHT IS READY TO TAKE CARE OF YOU
You have always been our highest priority and, as such, we have always ensured that it is your safety and wellbeing that has been paramount to our success.
For that reason, especially during these times, it is more essential than ever that we take care of our guests. We will now share with you the details of all our safety protocols taking place to ensure that on the board of our yacht our guests will enjoy a worry-free vacation.
COVID-19 sanitary recommendations for your luxury holidays on board Medusa yacht:
We want to inform you that we are implementing the instructions and recommendations of the World Health Organization (WHO) and the expert authorities.
Loyal to our promise to offer an unforgettable experience to our guests, in addition to ensuring strict compliance with these indications, we are raising our standards in terms of safety, quality, health, and hygiene, by incorporating these new standards and protocols. These implementations will ensure that we maintain excellence in the customer service that characterizes us. Both on the sea and in the harbour, we are creating safe environments where our guests are protected and cared for as if they were at home.
Among these health measures, we would especially like to highlight the following:
WHAT HYGIENE MEASURES ARE USED ON THE BOARD OF MEDUSA YACHT FOR CLEANING, DISINFECTION, AND PROTECTION?
We are reinforcing the cleaning and disinfection work of every one of the yacht spaces; such as cabin-rooms, communal areas, meeting and rest spaces, and crew work areas; as well as our toys, such as jet skis, aux speedboat, the objects of common use and those items that arrive from outside, such as luggage.
We will have hands sanitizer hydrogel throughout all the different areas of the yacht, and within the cabins themselves, so that the guests can make use of them individually.
Temperature checks with infrared thermometers will be carried out on employees, suppliers, and guests, especially in the entrance areas.
The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in all cabin-rooms.
We will prioritize the use of single-use products to minimize contact to preserve the health of our guests and our employees.
HOW WILL RESTAURANTS AND FOOD & BEVERAGE REGULATIONS CHANGE IN ORDER TO MAINTAIN A SAFE ENVIRONMENT ONBOARD?
Regarding our food and beverage service, we are reviewing and adapting all operating procedures and quality manuals to continue offering the highest standards of food safety.
We will encourage guests to make dining reservations in advance.
The service will be adapted to the new reality, in such a way that individual portions will now be prioritised. The consumption of single-use packaging and the service of drinks at the table will continue to be offered.
A la Carte service and personalised show cooking will be promoted, and take away on board service will be strongly recommended as an alternative.
HOW HAVE WE ADVANCED IN INNOVATION AND TECHNOLOGY IN ORDER TO ACHIEVE A SAFE ENVIRONMENT IN OUR YACHT?
We will encourage the use of technology so that customers can book all the services online.
Through these channels, guests will be able to make reservations and have access to restaurants, beach clubs, bar menus, etc; as well as receive updated information on all the available services, even of hygiene and cleaning protocols implemented.
Additionally, we are studying the possibility of incorporating allergen-free purified cabin rooms to improve the rest and wellbeing of our guests.
HOW DO WE PROMOTE GOOD HYGIENE HABITS TO PREVENT THE SPREAD OF COVID-19 AND WHAT TYPE OF TRAINING DO WE OFFER TO OUR STAFF?
Through the different channels and platforms available on our yacht, we will share messages about health awareness and good hygiene practices to inform guests of all measures that are being carried out and will kindly request their cooperation to comply with them.
We are also providing our employees with the necessary protective equipment and offering specific training. As such, our staff, in addition to complying with all safety, disinfection, and cleaning regulations before and after each service, will be fully trained to resolve any type of question in this regard so that guests can be kept as informed as possible.
Furthermore, we will establish a manual of best practices as a mandatory requirement with all our employees and suppliers.
On behalf of the Medusa Yacht Team, we would like to assure our guests of their safety and that they can enjoy their holidays to the fullest without any worries. Our goal is to offer the highest degree of hygiene while following all health regulations related to COVID-19 in order to keep our guests and staff safe.